Zendesk Tools

Articles: List

List up to 100 Zendesk articles. An article is a piece of content that is createdby Zendesk. Use this tool to get articles without a search query.

Articles: List Comments

Returns up to 100 comments made by all users on a specific article.

Articles: Search

Returns up to 25 articles relevant to the search query, which must be provided.

Articles: Show

Shows the properties of a Zendesk article. An article is a piece of content that is created by Zendesk.

Groups: List Users

Returns a list of memberships for a group. Memberships include the user ID and metadata about their membership in the group. Returns a maximum of 100 records.

Groups: List for User

Returns a list of groups that a user (Agent or Admin) is a member of. Returns a maximum of 100 records.

Groups: Search

Search for groups in Zendesk. It can be a natural language query or use the syntax of the Zendesk API.

Organizations: Search

Retrieves a list of organizations in Zendesk matching the query.

Organizations: Show

Gets information about a specific organization in Zendesk.

Posts: Show

Gets information about a given post. A post is community content that is created by a user and is not the same as an article.

Lists comments on a Zendesk request. Returns a maximum of 100 comments. A request in Zendesk is intended to be initiated by or on behalf of end users e.g. a customer. A request may be paired with a ticket (an admin/agent perspective of the same request).

Request Comments: Show

Retrieves information about a specific comment on a request in Zendesk. A request in Zendesk is intended to be initiated by or on behalf of end users e.g. a customer. A request may be paired with a ticket (an admin/agent perspective of the same request).

Requests: Search

Search for requests in Zendesk. Returns a maximum of 100 requests. A request in Zendesk is intended to be initiated by or on behalf of end users e.g. a customer. A request may be paired with a ticket (an admin/agent perspective of the same request).

Requests: Show

Retrieves information about a specific request in Zendesk. A request in Zendesk is intended to be initiated by or on behalf of end users e.g. a customer. A request may be paired with a ticket (an admin/agent perspective of the same request).

Sections: List Articles

Lists all articles in a given section of the Zendesk Help Center. Sections group related articles together.

Sections: Show

Returns a section of the Zendesk Help Center articles. Sections group related articles together.

Tickets: Count

Returns an approximate count of tickets in the account. A ticket in Zendesk is intended to be used by agents or admins. They can be used to track and resolve requests raised by end users (e.g. customer service) or for internal issue tracking.

Tickets: Count Comments

Returns an approximate count of the comments added to the ticket. A ticket in Zendesk is intended to be used by agents or admins. They can be used to track and resolve requests raised by end users (e.g. customer service) or for internal issue tracking.

Tickets: Create

Create a Zendesk Ticket. This populates the ticket with the provided subject and description. This should be followed up with calls to the ZendeskUpdateTicketTool to add or change details if needed. {SHARED_TICKET_DESCRIPTION}

Tickets: List Comments

Returns the comments added to the ticket. Each comment may include a `content_url` for an attachment or a `recording_url` for a voice comment that points to a file that may be hosted externally. A ticket in Zendesk is intended to be used by agents or admins. They can be used to track and resolve requests raised by end users (e.g. customer service) or for internal issue tracking.

Tickets: Search

Searches for tickets in Zendesk based on a natural language query or the Zendesk API syntax. Returns up to 1000 tickets that match the query.

Tickets: Show

Returns a number of ticket properties though not the ticket comments. To get the comments, use the ZendeskListTicketCommentsTool. A ticket in Zendesk is intended to be used by agents or admins. They can be used to track and resolve requests raised by end users (e.g. customer service) or for internal issue tracking.

Tickets: Show Metrics

Returns metrics for a specific ticket, including first response time, full resolution time, number of reopens, and other performance metrics. A ticket in Zendesk is intended to be used by agents or admins. They can be used to track and resolve requests raised by end users (e.g. customer service) or for internal issue tracking.

Tickets: Update

Updates an existing ticket in Zendesk with the provided details. For fields requiring group and user ID fields, use the ZendeskSearchGroupsTool and ZendeskSearchUsersTool to get the IDs. This tool can be run once with multiple details updated on the ticket or multiple times with a single detail updated on the ticket. A ticket in Zendesk is intended to be used by agents or admins. They can be used to track and resolve requests raised by end users (e.g. customer service) or for internal issue tracking.

Users: Search

Returns an array of users who meet the search criteria. Returns a maximum of 100 users. This may include (but is not limited to) the user's name, contact information, role, permissions, locale, organization, and other information.

Users: Show

Returns information about a specific user in Zendesk.